Telecaller

Job title: Telecaller

Company: Sri Sai Overseas Recruitments

Job description: Company OverviewSri Sai Overseas Recruitments, established in 2019, is a distinguished Manpower Recruitment & Consultancy Service provider. Managed by professionals with extensive managerial experience in the Middle East countries, our firm focuses on providing top-tier recruitment services to India, Middle East, Europe, and other global territories. Based in Varodara, our primary aim is to understand and meet client expectations effectively.Job OverviewWe are seeking a Junior Telecaller to join our team on a full-time basis in Naroda. The ideal candidate will have one to three years of work experience and will play a key role in client interaction and relationship management. This position requires excellent communication skills and the ability to handle customer inquiries efficiently.Qualifications and Skills

• Proficiency in CRM software to manage and analyze customer interactions and data throughout the customer lifecycle.
• Experience in cold calling with an ability to engage potential clients and present our services effectively.
• Strong skills in customer relationship management, ensuring long-term client satisfaction and loyalty.
• Familiarity with Salesforce or similar platforms for managing sales processes and customer relations.
• Ability to handle objections with professionalism and tact, ensuring a positive outcome for all client interactions.
• Proven skills in appointment setting to schedule meetings and follow-ups with potential clients and partners.
• Excellent communication skills, both verbal and written, to convey information clearly and concisely.
• Active listening skills to understand client needs and provide tailored solutions effectively.

Roles and Responsibilities

• Conduct outbound calls to potential clients, introducing and informing them about our recruitment services.
• Manage incoming inquiries and provide information regarding our service offerings.
• Maintain accurate records of customer interactions, transactions, and details using CRM software.
• Create and manage customer profiles, ensuring all data is up-to-date and relevant.
• Schedule and coordinate appointments and meetings with potential clients and internal teams.
• Develop and maintain strong relationships with clients, ensuring satisfaction with our services.
• Handle customer complaints and objections professionally, aiming to resolve issues promptly and effectively.
• Participate in ongoing training and professional development to enhance product knowledge and communication skills.

Expected salary: Rs.20000 per month

Location: Naroda, Gujarat

Job date: Fri, 11 Apr 2025 01:41:26 GMT

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